Penpergwm House Residential Care Home

I DO thank all the staff at Penpergwm for doing such a stirling job of looking after her. I visited yesterday with my cousin and we both thought she was looking better than we had seen her for some time. Your care really is outstanding and she was looking forward to joining in THREE programme events yesterday afternoon. Well done for all that you organise.
Jill Tovey, daughter of Ann Lees, late PH Resident

Penpergwm House; one word covers it - superb!

We've always found all the staff very welcoming and accommodating and can't recommend them enough, they make the home feel more like a friendly, family run hotel, than a care home.

Son of current PH Resident

It was a lovely surprise to see dad's photos and story on your website today and to hear his recollections on his canoeing. It's lovely to also see all the other pictures. It's reassuring knowing he's being looked after so well. Thank you for all you do for him.

LN (daughter of current  PH resident)

We first contacted Penpergwm when my 88 year old father came out of hospital unwell. This was the first time he had really ever been ill and was very nervous about being at home on his own. It was decided that as he had an operation pending he would go into Penpergwm for a respite period to build up his confidence and strength. 
First impressions of the home were fantastic, a real fire in the entrance hall and the building and gardens are lovely. The staff were all very friendly and treated patients with great care and respect. The activities provided are amazing; quizzes, exercise classes, art, film, music, games, outings, etc. and are open to visitors as well as residents. The food menus change every week and there is always a choice. 
Penpergwm is a very well run and caring home and I would not hesitate to recommend it. The team are very considerate and aware that making the decision to put your loved ones into a home is not an easy one even if just for a short period of time.

Alison (daughter of current PH resident)

When mum decided she would like to move into a residential care home rather than have 24/7 home care, we took quite some time find a home we were happy for her to spend her remaining years in.
The facilities available, which we saw on our tour, were second to none. When it came to showing mum around a couple of days later, even though the staff offered her the chance to gradually move in by doing a couple hours or half day, "day visits", mum just turned around and said, "no I just want to move in as soon as possible". This is from a very proud and independent lady, so it's a firm stamp of approval.
We've always found all the staff very welcoming and accommodating and can't recommend them enough, they make the home feel more like a friendly, family-run hotel, than a care home. Our only hope is, that it's still the same when our time comes to make the move.

Matthias H (Son of current PH resident)

To friends at Penpergwm,

Thank you very much for looking after me in February when I felt so poorly. I am grateful for your kindness and company during my stay with you all.  I am enclosing a few biscuits for your staff room where you have your much earned breaks.

The medical attention and personal care and friendship was great.

Very best wishes to you all, Shirley Jones

A huge thank you for last Sunday's Film & Tea event. Your staff provided a warm welcome and such care and attention throughout. Everyone enjoyed a very lovely afternoon and wish to convey their deep thanks, All the best wishes, Kevin.

Thank you for caring for Ken for the few weeks for me while I had my knee op - I am now quite recovered, and well! (A special thank you to Tim and Tatiana.)

Marie Smith (Wife of Ken)

My sister and mother are both looking forward to the Taster Day at Penpergwm and I am sure they will have a fabulous experience there.

Thank you also for so quickly arranging the Domicillary Care for mum regarding the Friday morning breakfast call and transport. We are truly grateful to you for this as it really will be a great blessing not only for mum but also for Caroline and myself.

I cannot recommend highly enough the support and care we have received from you all and will happily complete your survey....

BW - Current Day Care Family Member

From the moment we enter the Home to the time that we leave, the staff make us feel welcome and their hospitality is exemplary.  The staff are excellent, one and all....always helpful, friendly and professional....we cannot fault the care given to Mum and all the Residents.  Fantastic management staff who keep the place funning smoothly.  They keep us fully informed and accessible directly when any problem occurs.

Son and daughter in law of current PH Resident.

Dear Team,

What an amazing afternoon from everyone at Penpergwm House to celebrate Dad's 101st Birthday.

Everything was first class from the beautiful, stunning cake made by Nikki (amazing!), to all the treats on the table and the lovely rose shaped napkins. It was a birthday celebration that Dad was not expecting and just goes to show what a warm caring home you have created and nurture.

Your recent award as one of the top 20 homes in Wales is so well deserved as the care and kindness you all have for the elderly people in your care is exceptional.

I'm sure Dad will express his thanks for a lovely day with all the staff wishing him a Happy Birthday and the amazing afternoon tea.

Thank you each and everyone who helped make Dad's day so special.

I can't thank you enough for all you do and the care and warmth with which you look after all your special residents, especially my Dad.

With the deepest of gratitude

Celia Falconer - daughter of late PH Resident

The Home is managed so well and at all levels, including staff welfare which is very apparent from the way there is obvious high morale

Paul Grover - Son of Current Resident