01873 840223

Independence with Care and Companionship In your own home:

Providing care in Monmouthshire - including Domiciliary Care in & around Abergavenny & other care packages surrounding areas such as Usk, Raglan, Monmouth, Crickhowell and many more within the county.

Penpergwm Home Care has provided care at home since 1997. We offer a choice of high quality services to promote independence, allowing clients to continue living in the comfort of their own home with the knowledge that they are being supported in any way they might need.


We are a comprehensive and flexible service which is tailored to suit the specific needs of each and every client and each package is continually reviewed to ensure that you receive the best possible care. It is our aim to help you to maintain a normal life with minimal disruption by providing a comforting and reassuring service.  We are so much MORE than personal care; we pride in our bespoke service truly answering all the needs and wishes of every individual client, whatever those needs may be.

Our Commitment:

  • Respect for your dignity & privacy at all times
  • Encouragement to retain your independence
  • To provide carers of the highest calibre
  • To offer a flexible service, tailor made to the individuals needs
  • To respect the client's core values regarding religion, culture, race or ethnic origin, sexuality, political affiliation, marital status, disability or impairment

Why We Are Different:

  • We observe the small changes
  • We involve the individual in every decision that is made
  • We see what matters
  • We notice the difference that is made by real care
  • We see pass the care and concentrate on individual...

PHC want to be the first point of call for helping our clients in any way they need and to be able to support them in every way we can:

Hourly visits
We want to make the difference by not rushing, trying to get the tasks needed to be done in an unrealistic time frame. Our care will start with at least an hour visit to be able to achieve a proper sense of getting things achieved.

Cluster hours
Supporting with social interaction on a 1:1 basis. continuity of care. Relationship building, confidence and consistency.

Wake Nights
Observations, assessments, reassurance,welfare security, companionship and peace of mind. Specialist care for timed medication management.

Sleep Ins
Reassurance, security and welfare, potentially temporary, pre-assessement for need and support.

12 Week Assessment
We support the hospital discharge by working alongside their teams and social services providing a quick response package of care allowing individuals to come home and be well supported to enable them to transition back into their normal routine.

Emergency Sleep In
When an unforeseen situation may arise and emergency night time cover is required. Respite or normal routine being disturbed without notice.

Care Monitoring/24 hour monitoring
This innovative approach to use technology to observe the client on a regular basis and respond accordingly. This can enable families to feel reassured and supported in certain circumstances where a client may not appreciate a full time support worker present in their home but where continual observation is required as a preventative measure.

Transitioning Packages Supporting individuals from hospital and adjusting to independent lives back in their homes.

Live Ins
Short term or long term, we will provide a consistent Community Support Worker who will remain with you, 1:1 with the reassurance that our staff will have their breaks on site and not leave the premises. We can provide support from weeks to months and this can be consistently monitored and amended

What People Are Saying About Our Support Team:

"She cared - amused - fed - and REALLY looked after him; I could not have done as well!! ...she was as near perfect as anyone can be."

Wife of Current Home Care Client 

" Very pleased with the service, Hayley is an absolute delight..."

Daughter of Current Home Care Client 

"Julie is absolutely fantastic and my parents look forward to seeing her every day during the week; she could not have done more for them.  The care and attention that all the Carers give, was so caring and kind and so appreciated.." 

Daughter of Current Home Care Client

"..the care was so calm and kind, beyond the call of duty...the wonderful lady was so patient with him and we are so grateful..."

Wife of Home Care Client

"We want to express how much both my mum and myself appreciated the team who have cared for mum over the past 4 years.  Their professionalism and caring attitude - often going above and beyond - are unquestionable....who were all so very kind and caring and who are basically amazing carers.  They are all wonderful."

Daughter of Home Care Client

" Your team always go above and beyond...and we want to thank you..." 

Son of Home Care Client

"The physical care is superb and the carers understood her mind perfectly!"

Son of current Home Care Client

"Thank you for the kindness and support over the years - your team's caring attitude and dedication really made the difference and was very much appreciated by mum and myself." 

Daughter of Home Care Client

"We want to express our heartfelt thanks for all that you did for our Dad in the last few years.  It was a difficult time for him and having to accept having the level of care that he needed, especially as someone who was a very active and private individual.  You made this period so much easier to cope with and he appreciated you so much, as we did.  What an incredible job you do - having kept him going into a Home, which filled him with dread." 

Daughter of Home Care Client

"You are all amazing people to do what  you do..."

Family of Home Care Client


For further information or details of packages of care that we can offer please contact our Manager, Nicole Meek.

Would you like to visit Penpergwm House?