Penpergwm House Residential Care Home

I DO thank all the staff at Penpergwm for doing such a stirling job of looking after her. I visited yesterday with my cousin and we both thought she was looking better than we had seen her for some time. Your care really is outstanding and she was looking forward to joining in THREE programme events yesterday afternoon. Well done for all that you organise.
JT, daughter of late PH Resident

Penpergwm House; one word covers it - superb!

We've always found all the staff very welcoming and accommodating and can't recommend them enough, they make the home feel more like a friendly, family run hotel, than a care home.

Son of current PH Resident

It was a lovely surprise to see dad's photos and story on your website today and to hear his recollections on his canoeing. It's lovely to also see all the other pictures. It's reassuring knowing he's being looked after so well. Thank you for all you do for him.

LN (daughter of current  PH resident)

We first contacted Penpergwm when my 88 year old father came out of hospital unwell. This was the first time he had really ever been ill and was very nervous about being at home on his own. It was decided that as he had an operation pending he would go into Penpergwm for a respite period to build up his confidence and strength. 
First impressions of the home were fantastic, a real fire in the entrance hall and the building and gardens are lovely. The staff were all very friendly and treated patients with great care and respect. The activities provided are amazing; quizzes, exercise classes, art, film, music, games, outings, etc. and are open to visitors as well as residents. The food menus change every week and there is always a choice. 
Penpergwm is a very well run and caring home and I would not hesitate to recommend it. The team are very considerate and aware that making the decision to put your loved ones into a home is not an easy one even if just for a short period of time.

Alison (daughter of current PH resident)

When mum decided she would like to move into a residential care home rather than have 24/7 home care, we took quite some time find a home we were happy for her to spend her remaining years in.
The facilities available, which we saw on our tour, were second to none. When it came to showing mum around a couple of days later, even though the staff offered her the chance to gradually move in by doing a couple hours or half day, "day visits", mum just turned around and said, "no I just want to move in as soon as possible". This is from a very proud and independent lady, so it's a firm stamp of approval.
We've always found all the staff very welcoming and accommodating and can't recommend them enough, they make the home feel more like a friendly, family-run hotel, than a care home. Our only hope is, that it's still the same when our time comes to make the move.

Matthias H (Son of current PH resident)

To friends at Penpergwm,

Thank you very much for looking after me in February when I felt so poorly. I am grateful for your kindness and company during my stay with you all.  I am enclosing a few biscuits for your staff room where you have your much earned breaks.

The medical attention and personal care and friendship was great.

Very best wishes to you all, SJ

How can we thank you enough for all your tender care and kindness to Mum over the last six years.....your dedication to your Residents is exemplary and I really don't know what we would have done without you.  Mum loved you all so much and felt happy and safe with you....

Daughter of late Resident JD

My sister and I continue to be impressed by Penpergwm House's friendly and supportive approach. This is what sets Penpergwm apart from other care facilities, and we really appreciate all that you do. Mum's life is undoubtedly richer in quality, safer and happier since she came to the home last summer, and that gives us as her family greater peace of mind and the ability to interact with her in more enjoyable ways.

Daughter of Resident

Thank you for all the care and kindness you have shown my mother - she has had a very unsettled year but all you have done has helped her feel less anxious...

Daughter of current Resident GD

From the moment we enter the Home to the time that we leave, the staff make us feel welcome and their hospitality is exemplary.  The staff are excellent, one and all....always helpful, friendly and professional....we cannot fault the care given to Mum and all the Residents.  Fantastic management staff who keep the place funning smoothly.  They keep us fully informed and accessible directly when any problem occurs.

Son and daughter in law of current PH Resident.

Dear Team,

What an amazing afternoon from everyone at Penpergwm House to celebrate Dad's 101st Birthday.

Everything was first class from the beautiful, stunning cake made by Nikki (amazing!), to all the treats on the table and the lovely rose shaped napkins. It was a birthday celebration that Dad was not expecting and just goes to show what a warm caring home you have created and nurture.

Your recent award as one of the top 20 homes in Wales is so well deserved as the care and kindness you all have for the elderly people in your care is exceptional.

I'm sure Dad will express his thanks for a lovely day with all the staff wishing him a Happy Birthday and the amazing afternoon tea.

Thank you each and everyone who helped make Dad's day so special.

I can't thank you enough for all you do and the care and warmth with which you look after all your special residents, especially my Dad.

With the deepest of gratitude

CF - daughter of late PH Resident

The Home is managed so well and at all levels, including staff welfare which is very apparent from the way there is obvious high morale

PG - Son of Late Resident 

Thank you for the outstanding care you have given H over the last 3 years...particularly in the last 2 months....

Step-daughter of late Resident