PENPERGWM HOUSE RESIDENTIAL CARE HOME
Our Promise of Care
Penpergwm House Residential Care Home is a family run care home near Abergavenny with a legacy of over 34 years as a Residential Home and Day Care. Our reputation has been built on our outstanding quality of service and our focus on bespoke person-centred care.
Respecting the next stage of life for an older person means truly supporting you to make the right choices and decisions regarding you or your relative’s care going forward. Our promise of care is to endeavour to guide you through this progression; to ensure that our main priority is understanding and fully appreciating the needs of each and every individual client.
Throughout all our organisation, our care provision has been created and tailored to enrich and complement a maturing lifestyle with all elements of quality of life: comfort, nourishment, activities, entertainment and socialising, viewed as fundamental and of equal importance.
We are proud to be able to provide a wide range of care of the elderly options within Penpergwm House and its sister company Penpergwm Home Care which is a Home Care provider. These include long term care and end of life care. Choice and options are paramount to how we think about caring. Integrity, compassion and dedication are at the core of everything Penpergwm House Residential Care Home does.
WHAT PEOPLE HAVE TO SAY ABOUT PENPERGWM HOUSE
I DO thank all the staff at Penpergwm for doing such a stirling job of looking after her. I visited yesterday with my cousin and we both thought she was looking better than we had seen her for some time. Your care really is outstanding and she was looking forward to joining in THREE programme events yesterday afternoon. Well done for all that you organise.
Jill Tovey, daughter of Ann Lees, current PH Resident
Penpergwm House; one word covers it – superb!
We’ve always found all the staff very welcoming and accommodating and can’t recommend them enough, they make the home feel more like a friendly, family run hotel, than a care home.
It was a lovely surprise to see dad's photos and story on your website today and to hear his recollections on his canoeing. It’s lovely to also see all the other pictures. It’s reassuring knowing he’s being looked after so well. Thank you for all you do for him.
Liz McNally (daughter of current PH resident)
We first contacted Penpergwm when my 88 year old father came out of hospital unwell. This was the first time he had really ever been ill and was very nervous about being at home on his own. It was decided that as he had an operation pending he would go into Penpergwm for a respite period to build up his confidence and strength.
First impressions of the home were fantastic, a real fire in the entrance hall and the building and gardens are lovely. The staff were all very friendly and treated patients with great care and respect. The activities provided are amazing; quizzes, exercise classes, art, film, music, games, outings, etc. and are open to visitors as well as residents. The food menus change every week and there is always a choice.
Penpergwm is a very well run and caring home and I would not hesitate to recommend it. The team are very considerate and aware that making the decision to put your loved ones into a home is not an easy one even if just for a short period of time.
Alison (daughter of current PH resident)
When mum decided she would like to move into a residential care home rather than have 24/7 home care, we took quite some time find a home we were happy for her to spend her remaining years in.
The facilities available, which we saw on our tour, were second to none. When it came to showing mum around a couple of days later, even though the staff offered her the chance to gradually move in by doing a couple hours or half day, “day visits”, mum just turned around and said, “no I just want to move in as soon as possible”. This is from a very proud and independent lady, so it’s a firm stamp of approval.
We’ve always found all the staff very welcoming and accommodating and can’t recommend them enough, they make the home feel more like a friendly, family-run hotel, than a care home. Our only hope is, that it’s still the same when our time comes to make the move.
Matthias H (Son of current PH resident)
Thank you and all the wonderful staff at Penpergwm for looking after Aunt Olive so well these last 7 years. Please pass on our gratitude to everyone from the carers, to the cleaners, to the maintenance men and all the admin staff - you all helped to make Olive's life so much better...she learnt so many new skills, she visited so many new places of interest and of course made new friends...Relative of a resident of PH
"Words alone will never express sufficiently our gratitude for the care and kindness you have shown our father over the last few years. We will always be eternally grateful..." A letter from RM's family
...Now for the biggest THANK YOU to you and all the staff at Penpergwm House for the love and excellent care you gave Dad whilst he was with you, he was really happy. Also for the kindness and support given to me and my family when we visited or phoned, we felt very at home with you all, it was like visiting family. It was so reassuring to know that when we left Dad in your care we knew he was being so well looked after. We will miss you all....
Exert from a letter from GB's family
Thank you for everything you do....we are extremely grateful for everything you do and your patience...
Brother and Sister of Current Client CD
We cannot thank you wonderful people enough for all the care and love you give to Peggy and all the other Residents - much love to you all
H, L, J and A - family members of a current resident
To all the Carers at Penpergwm,
We send our heartfelt and sincere thanks to you all. You have shone like stars...your bravery, dedication and selfless care is a lesson to us all.
Thank you all so much
R & C Williams - family of Current Resident
Mum had such a lovely stays with you and is looking forward to coming back...
AR - daughter of Respite Client
Dear Georgie and all the team,
Thank you all for the wonderful care and endless fun that you provide for mum. I have only just found the messaging Service - I have sent one and will now send regular ones to mum. Also, our daughters will be having a go - so hopefully Mum will get loads of contacts .
You all do an amazing job and I would like to thank you from the bottom of my heart 💔.
With love to you all,
Lou (PS’s daughter)
Your own and PH staff efforts to keep our families safe have been tremendous and much appreciated by all residents’ families I’m sure. The fact that you have managed to remain infection free is such an achievement and, as you say, with the vaccine within our sights, it would be foolish to risk anything ahead of its roll out.
It’s reassuring to hear that PH staff will be vaccinated very soon and hopefully residents not too long afterwards. Whilst it’s a great shame the timing of the lockdown falls as it does, at Christmas, we had already agreed with Ruby that she would not come out to us this year due to the risk posed to her and other residents should she contract the virus, and we know you will provide them with a wonderful party atmosphere instead. Thank you once again for all you have done to keep the residents safe and happy
Lesley (RD’s daughter)
Thank you very much for your e-mail and the letter from Monmouthshire Council. As you so rightly say we are living through extremely difficult and challenging times and Richard and I are very grateful for everything that you have put in place to protect the residents at Penpergwm House over so many months. It is an amazing feat and a tribute to your complete care and love for the residents. We appreciate everything you have done and cannot thank you enough for your patient care and kindness towards RC.
Thank you again
I totally support you and Tracey in this. You have been wonderful in keeping residents safe so far; you're clearly doing the right thing.
Very best wishes, and thanks to all of the PH Team, as always
TS (Current Resident's Son)
You have been a real trooper and done all possible, but others I feel, have no comprehension of the measures taken by individual care homes like yourself with regards to safety and care.
For our sake, don't give up, or feel that you have wasted your time with all that you have done.
You will always have our support
Colin and Ruth (MH’s family)
Penpergwm has been first class through all this dreadful year-of course I am sad not to be seeing Mummy but at the same time your residents safety is the most important thing.
I know how difficult these decisions are and only yesterday we canceled all our church services until further notice -sadly things are not going in the right direction but we are so close to those vaccines that to fall at the last hurdle would be catastrophic!!
We are all behind you don't worry and thank you all for everything you are doing to keep are precious relatives safe.
Fiona (JD’s daughter)
Thank you Georgie for keeping us in the loop.
The safety of the staff and residents are absolutely paramount.
I know that this decision has not been made lightly, so I am sending you all big hugs, for carrying on and caring for our relatives in your usual professional, cheerful and loving way, throughout this nightmare of a pandemic.
Will look forward to seeing the update as we go further into this wave.
With love to you all,
LJ x (PS’s daughter)
Thank you for your email concerning visiting. We expected the change because of the surge in Covid cases and fully support your decision. Keeping the home free of the virus requires constant vigilance and must be stressful for all the staff, but especially for yourself and Tracey who make the ultimate decisions. I am very grateful for your care and dedication.
Kind regard, Helen (DH’s daughter).
We cannot thank you enough for all you and the staff do for Mum.
Cheers J and A Sambrook
I am sure there is no facilities better elsewhere than Penpergwm House....a first class example
CH, Son of current Resident EH
Excellent management of the current crisis and have coped extremely well. No Covid-19 cases. Staff are always cheerful and friendly...a very comfortable Home with a warm atmosphere.
JA, Daughter of current Resident ER
Outstanding doesn't seem an adequate word! We are so grateful to Penpergwm. Couldn't be more welcoming and accommodating.
MG, daughter of current Resident EMJ
An extremely testing year for all.....staff, residents & families. Even so, the difficult decisions & subsequent actions were taken at the right time to protect all associated with Penpergwm. Congratulations on the delivery of a quality product by a conscientious team to a vulnerable elderly group. Such an extreme event warranted hard decisions at the right time with caring actions by a dedicated team. Total respect & admiration.
HS, Son of current Resident PS
Every one of the staff at Penpergwm House make you feel welcome. In fact, they bend over backwards to make you feel 'part of the family'. Emails are always answered promptly and in a friendly but efficient manner. The staff ALWAYS look smart & professional, yet at the same time, appropriately comfortable, thereby enabling them to care for our family members with ease. Their attitude is always polite, friendly, helpful & knowledgeable.
My Mum requires a safe, warm, friendly environment and she gets even more than that at Penpergwm. Mum is not always easy, but I know that she is loved by the staff and they would do anything to make her life as wonderful as it is. The facilities are beautifully kept, often with fresh flowers, as would be at home. The garden's are stunning and appreciated by us all. Mum's room is always tidy & clean. Her clothes well laundered and Mum's hygiene needs are more than adequately met.
The meals are delicious and nutritious (thank you for the weekly menu update - Mum loves the food & this way we have other things to chat about).
LJ, Daughter of current Resident PS
Everyone has coped with the current situation superbly considering all that the staff have had to put up with during the pandemic. The fact that they have been Covid free speaks volumes. We really appreciate all the mega amount of work and planning that has been carried out during this time to keep staff and residents safe.
JS, son of current client PS
The dedication and care my mother has received during the pandemic has been second to none. I have felt she has been kept safe at all times and everyone at PH has tried to help as much as they can with any worries we may have had-thank you for all the hard work it must have been a very difficult and stressful time for you all.
PH couldn't be managed any better-any worries are answered straight away and nothing is too much trouble.
FL, daughter of current Resident JD
We have been in touch with Georgie on numerous occasions and have always had an extremely helpful response. Penpergwm has gone above and beyond to keep Mum safe and us informed. Couldn't be more thankful...Mum always looks so well cared for.
AA Daughter of current Resident, EMJ