Annual Return 2025/26

Penpergwm House Ltd

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

 

Provider: Penpergwm House Ltd

Provider summary

The provider was registered on: 18/10/2018
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. Whole organisation training matrix is in place to oversee all regulated training and can be monitored and updated when necessary. Specific and relevant courses for each department are provided by Ebox Learning in accordance with regulations. We actively encourage and support staff to attend additional training to support them including obligatory annual face to face Manual Handling Training for all Care staff by Monmouthshire Development Workforce. Ad hoc training is also provided on request.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Indeed is the only online recruitment platform we use alongside word of mouth and sometimes the use of local community groups on social media site Facebook.

Regulated services delivered by this provider

Service name Service type Type of care
Penpergwm House Care Home Service Adults Without Nursing

Service: Penpergwm House

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 18/10/2018
Maximum number of places 37
Service Conditions
  • The responsible individual for this service is Georgie Bonhote Llewelyn
  • A maximum of 37 individuals can be accommodated at this service
  • Penpergwm House Ltd is registered to provide a Care Home Service at Penpergwm House Penpergwm House, The Bryn, Penpergwm, Abergavenny NP7 9AH
How many people in total did the service provide care and support to during the last financial year? 80

Service management

Responsible Individual(s) Georgie Llewelyn
Manager(s) Tracey Williams

Service contact details

Service Telephone Number 01873840267
Service Contact Email Address rm@penpergwmhouse.org.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

  • Access to minibus or other transport
  • Activities room (Art, Music, Games, Computers, etc.)
  • Close to local shops / amenities
  • Garden(s)
  • Ground‑floor accommodation only
  • Hairdressing / beauty services
  • Internet access
  • Laundry service
  • Library
  • Lifts
  • Number of bathrooms with assisted bathing facilities: 4
  • Number of bedrooms with en‑suite facilities: 21
  • Number of communal lounges: 3
  • Number of dining rooms: 1
  • Number of shared bedrooms: 0
  • Number of single bedrooms: 34
  • On‑site parking
  • Outdoor play area
  • Outdoor seating / entertainment area
  • Pet friendly (or by arrangement)
  • Phone point
  • Quiet areas
  • Sensory areas
  • Shop on the premises
  • Stairlift
  • TV point
  • Wheelchair access
  • Wildlife / domesticated animals
  • Woodland / ponds

Engagement with people using the service

Annual surveys for Residents, relatives and staff, that can be anonymous if required, Multiple face to face formal and informal meetings, email exchanges and telephone interactions alongside regular email newsletters and information shared by General Manager to relatives/advocates and the use of back and forth WhatsApp for regular lower level interactions between staff and family members. Relatives also have encrypted, private access to areas of our digital care platform to respond to as well. Annual surveys are digitally sent to staff with the option to be named if they want things to be addressed more privately beyond meetings; quarterly staff meetings separated by all staff and care staff to refine relevant information shared and multiple staff (both individual and group) WhatsApp channels are regularly used.

Compliance and quality statement

Inspected – Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We’re proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people’s needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £944
The maximum weekly fee payable during the last financial year? £1440

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 35

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 1
Deputy Manager 1 1
Supervisory Staff (not providing direct care) 1 1
Senior Care Worker 3 3
Care Worker 24 24
Domestic staff 6 6
Catering staff 8 8
Other Staff 7 7

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Senior Care Worker All staff have completed All staff have completed
Care Worker Not relevant to this staff group Not relevant to this staff group
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Senior Care Worker All staff have completed All staff have completed
Care Worker Not relevant to this staff group Not relevant to this staff group
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Senior Care Worker All staff have completed All staff have completed
Care Worker Not relevant to this staff group Not relevant to this staff group
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Senior Care Worker All staff have completed All staff have completed
Care Worker Not relevant to this staff group Not relevant to this staff group
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Senior Care Worker All staff have completed All staff have completed
Care Worker Not relevant to this staff group Not relevant to this staff group
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Supervisory Staff (not providing direct care) 1 0 0
Senior Care Worker 3 0 0
Care Worker 21 0 0
Domestic staff 6 0 0
Catering staff 8 0 0
Other Staff 7 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Senior Care Worker 0 0
Care Worker 0 3
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 1 0
Senior Care Worker 3 0
Care Worker 8 16
Domestic staff 0 6
Catering staff 0 8
Other Staff 4 3

Staff qualifications

Hold required qualification & Working towards required qualification – not apprenticeship
Role type Hold required qualification Working towards required qualification – not apprenticeship
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 0 0
Senior Care Worker 3 0
Care Worker 21 3
Domestic staff 6 0
Catering staff 8 0
Other Staff 7 0
Working towards required qualification – apprenticeship & Qualification not required for role
Role type Working towards required qualification – apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role type Typical shift patterns
Senior Care Worker 7.30am – 7.30pm x1 7.30am – 8pm x1 7.15pm – 7.45am x1
Care Worker 7.30am – 7.30pm x 3 7.30am – 1.30pm x1 3pm – 9pm x1 7.15pm – 7.45am x 2