CIW Live Ratings

In essence – the live ratings is all about enabling care homes to showcase the quality of care they provide, drive improvement, motivate teams and be completely transparent to all those who use the service – which very much includes you all.

We are very proud of what we are doing at Penpergwm House and we absolutely recognise the benefits of this new ratings system for those above reasons.  However – we also are acutely aware of the potential impact it may have on staff and morale as a 24/7 business and with no day being the same when you are dealing with the care of people.  We are not and will never want to be a show home.  Penpergwm House is a home for our clients and that is all that matters.  Therefore, we will be ready to challenge the inspectorate of any possible misinterpretation of the practices that we pride ourselves in and want you to feel empowered to do so too if the occasion arose.   In our time managing care homes, we recognise that inspectors only see a snapshot of how things are and it’s important to support them in understanding and seeing a much fuller picture.

Ratings for care home and domiciliary support services