Registered Manager Vacancy

Our Mission:

To Provide Exceptional, Bespoke Care and Companionship

to the Older Person in Their Own Home.


We are recruiting for the position of Registered Manager at Penpergwm Home Care.  The company is undergoing an exciting period of change, albeit with Care remaining at the heart of what we stand for and we require the services of a dynamic and dedicated Care professional to help us develop and grow the business

In order fulfil this role, the candidate will require a deep and broad understanding of the regulations and responsibilities set out by CIW to provide a safe and secure service. The candidate will be required to lead our dedicated and hardworking work force from the front and provide up to date and relevant management information to the business owners and RI when required.

The successful candidate will also be computer literate, able to process excel spreadsheets and interpret data to continually improve the service. We will require targets to be hit, both financial and service lead, and the candidate will be responsible for the annual budget and monthly financial reporting.

Responsible for:        Care Support Workers, On-call Operators and Office Administration Staff.

Salary:                            IRO £30K depending on experience + performance related bonus

Reporting to:               Managing Director of Penpergwm House Ltd and Responsible Individual of Penpergwm Home Care

An ideal candidate must be able to demonstrate strong leadership and communication qualities and be able to fully support the Home Care team to maintain our high standards of care and companionship. You will also be expected to manage all aspects of the Home Care business including recruitment, H.R., supervisions, appraisals and liaising with Social Services.

To be suitable for this role, you will need to be experienced in this field and committed to understanding and respecting the needs of our clients, ensuring that the person-centred approach is at the core of all care and support.  You will hold or be actively working towards a Registered Manager qualification.

This is an excellent opportunity for an individual to progress in their career, with full support available to enhance their professional development.

Social Care is facing a challenging future and we require an adaptable and creative individual who possesses the drive to deliver change and implement efficient working practices by being flexible, resilient and innovative.

Job Role & Responsibilities:

  • To ensure that our clients are treated with dignity, respect and privacy along with being protected by all staff;
  • Day to day planning and management of a smooth-running Home Care service;
  • To carry out regular quality assurance of clients and staff then suitably act on criticism;
  • To continually seek to improve systems and service delivery;
  • To supervise interaction with all clients, their families, advocates and representatives;
  • Ensure Service Delivery Plans and Risk Assessments are accurate before commencement of care and to ensure these are reviewed on an annual basis or when changes occur;
  • To ensure the service & business abides by Regulation and Inspection of Social Care (Wales) Act 2016, Care Standards Act (2000), National Minimum Standards for Domiciliary Care Agencies In Wales and all other regulations relevant to the Social Health Care sector in Wales.
  • To maintain correspondence and share appropriate information with Local Authorities, Commissioning Teams and Social Workers;
  • To keep the governing bodies i.e. CIW (Care Inspectorate Wales) informed of any changes to the business and ensure the service complies by their laws;
  • To report any allegations of abuse to the appropriate authorities;
  • To employ a selective recruitment procedure for care and office staff;
  • To manage the emergency on-call telephone on a rotational basis with other office staff;
  • To fully investigate and conclude any complaints in accordance to the procedure;
  • To ensure that the confidentiality of carers and clients are protected in accordance to the Data Protection Law and General Data Protection Regulation (GDPR);
  • To make sure that regular supervision of staff takes place and yearly appraisals occur for all staff;
  • To embark on your own continuous professional development;
  • To ensure suitable staffing numbers with the relevant skills, training and experience are maintained to meet the needs of our clients.
  • To annually review and update as necessary; Service User Guide, Statement of Purpose, Terms and Conditions and all Policies And Procedures.
  • Hold and attend department and staff meetings/ Attend and participate in company Director Meetings.
  • Report Writing when required
  • To develop the business

Person Specification:

  • A minimum of two years’ experience in a similar role    Essential
  • NVQL4 Registered Manager Award (still valid) or QCF L5 Leadership in Health & Social Care or equivalent               Essential
  • Sound knowledge of care regulations and standards                          Essential
  • To possess excellent problem-solving skills Essential
  • To employ good organisational skills Essential
  • Experience of staff management and leadership             Essential
  • Be competent with computers and MS Office Essential
  • Driving licence and own transportation Essential
  • A sound understanding of business management and managing budgets     Essential
  • Experience of rostering software eg Care Manager Preferred

This is a full-time post based at our offices in the village of Penpergwm, outside Abergavenny that may involve occasional on-call responsibilities as well.  If you are interested in applying or finding out more about this position, we would love to hear from you, so please contact Georgie Llewelyn and attach your current C.V.