Wake Nights Support Worker

Reports to: Registered Manager

Purpose of role:
Providing care and support for clients throughout the night between approx. 10pm – 8am and remaining awake at all times throughout this period of time. You will stay in the customer’s home, usually working alone. There will be pre-arranged breaks during periods when the client is able to sleep. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.

Key responsibilities:
To provide safe, reliable, compassionate care and support that is centred on the individual needs and wishes of each client. This involves respecting individual choices and promoting their dignity at all times. You will build positive relationships with the customer, their family and other health and social care professionals. As you will be staying in the customer’s home, you will follow their house rules and be mindful of their need for privacy.  You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.  You will be expected to sign up for the All Wales Induction Framework, in accordance to the regulations or register with Social Care Wales.

Care and support:
Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible. Be prepared to complete the All Wales Induction Framework in order to adhere to the regulations.
Follow instructions in the care and support plan which has been agreed with each customer. This may include


All aspects of personal care:

  • Showering and bathing
  • Dressing and grooming
  • Toileting and continence care
  • Teeth and dentures

Taking medicines:

  • Encouraging, reminding; assisting and giving medicines
  • Ordering and collecting prescriptions
  • Returning unwanted medicines to the pharmacy for safe disposal

Safely using aids and personal equipment in a manner that respects the dignity of customers

  • Standing and walking frames
  • Wheelchairs, manual and electric hoists
  •  Sliding sheets and moving boards
  • Hearing aids and other physical aids
  • Nebulizer

Eating and drinking:

  • Gentle encouragement and help to eat and drink well, if desired
  • Serving food and drinks, if required

Supporting a customer through temporary and terminal illness, including:

  • End of life care
  • Hospital appointments
  • Liaising with community health support and families
    Recording and reporting

Record and report all relevant customer information including

  • The care and support that you provide and assistance with medicines
  • Changes to a customer’s condition or other concerns
  • Faulty equipment or hazards in the home
  • Response to emergencies, accidents and incidents
  • Safeguarding matters
  • Contact with families or care workers and other professionals
  • Keep all information about customers and their families secure and confidential

This list is not exhaustive and you may be asked to carry out additional duties. We will provide full training in line with regulatory requirements.